Shipping FAQs

How long does it take to make my order?
We state it can take 5-7 business days to make/fulfill and package your order, as all items are handmade to order. 
Sometimes it can be quicker than that, but to be safe, we give ourselves a little time in case it's a larger order or if it's a product that takes some extra attention to fulfill!
The 5-7 day window makes sure that we can accomplish your order in that maximum time of 7 days. If this production time will be delayed, you, the customer, will be contacted.

What if you're taking a break or vacation?
The 5-7 day production window is unrelated to any time Untamed Refuge may be closed!
Meaning if Untamed Refuge is closed for a few days, the website will actually be closed, and any orders placed will have been completed and shipped prior so there won't be any orders that are delayed.
If/when this happens, the website is typically closed a couple days before so we can make sure no last minute orders come through and get delayed.

Which shipping carrier do you use?
We use the carrier that is determined to be the most optimal for your address.
In other words, we have a few options that we ship with.
The most common carriers we have available are UPS, USPS, and other similar carriers.

Do you offer local delivery?
Yes! To the surrounding area that my business is run, Big Bear Lake, and Big Bear City. Please be aware, the 5-7 business day production time is still valid, I just deliver the products myself instead of shipping with a courier!
PO Boxes do not count for local delivery. If you have one listed for the local delivery address, you will be contacted to either update your delivery address, or to re-place your order with the correct shipping option selected.

How soon can I expect my delivery?
We ship our products within 1 week (Max. 7 business days) of the date ordered, and at that point, it depends on the speed of the shipping carrier! We provide the tracking number with every order once shipped so you can track your delivery so please make sure you provide accurate contact information for the tracking number to be sent to.

This price for shipping is too high, can you lower that price?
Sorry about that! Shopify actually calculates the shipping automatically based on the weight of what you purchased, so we cannot change the shipping price, as we cannot change the weight of the items being shipped. We make sure to be as accurate with the weights of our products so shipping is as accurate as possible.